Setting up a new LG OLED TV can be a nightmare the first time. The official instructions and most YouTube videos are either incomplete or just plain wrong.
Here’s what actually worked for me after a long week of trial and error.
🧾 The first major problem — user permissions
When you first power up an LG OLED, you’re asked to agree to several user agreements before any of the smart features work. In my case, the permissions screen simply wouldn’t appear, no matter how many times I tried restarting or resetting.
✅ Step 1: Make sure your postcode is correct
Your location affects LG’s regional settings and the way certain services (like Freeview or content apps) load.
If the postcode is blank or invalid, the agreements may never show.
→ Go to Settings → General → Location → Service Area Postcode and confirm it’s accurate.
✅ Step 2: Check your Wi-Fi network and band
It turned out the TV had connected to the 2.4 GHz band on my router — which caused delays and network dropouts.
Once I forced it onto the 5 GHz network, everything improved immediately.
You can do this by:
- Going to Settings → Connection → Wi-Fi Connection,
- Forgetting the 2.4 GHz network, and
- Selecting your 5 GHz SSID instead.
(This option only appeared after several retries — possibly after the next step.)
✅ Step 3: Disable IPv6 (it may interfere with permissions)
In my case, turning off IPv6 might have been the key moment when things started working.
You can do that via:
Settings → Network → Wi-Fi Connection → Advanced Wi-Fi Settings → IPv6 → Off
After that, the connection stabilised and the permissions page finally showed up.
✅ Step 4: Try signing in via the LG ThinQ app
I also installed the LG ThinQ app on my phone — and my wife did the same on hers.
Whether this was the final trigger or just coincidence, the combination of being signed in and having the correct network seemed to unlock the user agreements.
You’ll need an LG account (create one if you haven’t already) and then link it to the TV through the app.
🚫 What didn’t help (ignore the bad advice)
Many YouTube videos suggest:
- Changing your country to the USA, or
- Setting DNS to 8.8.8.8 (Google DNS)
In my experience, these made no difference at all and just added confusion.
🎉 The result
After getting the postcode right, switching to 5 GHz Wi-Fi, possibly disabling IPv6, and signing in with the LG app — the user agreements finally appeared, and setup completed normally.
It’s ridiculous how undocumented this is, but at least it’s now written down somewhere real.
Written & tested by Kevan Wilding
billericayboy.co.uk — November 2025
If your EE TV Box Pro remote suddenly stops controlling the box — no EE menus, can’t record, and only live TV shows — the problem is likely Bluetooth pairing and HDMI input mapping, not the batteries!
After a week of trial and error, here’s the real fix that finally worked.
✅ Step-by-Step Solution
1️⃣ Check you’re actually using the EE Box
If turning off the EE Box doesn’t stop your picture, you’re probably just watching through your TV’s own Freeview tuner — not via the box’s HDMI.
→ Make sure your TV input is set to the HDMI port where the EE Box is connected.
2️⃣ Reset and re-pair the Bluetooth remote
You can fully unpair and re-pair using two key combinations:
- Hold Home + 9 for 5 seconds → Unpairs the remote.
- Then hold Home + 7 for 5 seconds → Re-pairs the remote.
Wait for the blue light to flash, and let it reconnect to the box.
3️⃣ Check Bluetooth devices on your LG TV
Go to Settings → Connection → Bluetooth → Devices
- Make sure EE TV Remote (or similar) is shown.
- If not, add or pair it manually.
4️⃣ Confirm HDMI input mapping
On your LG OLED:
- Press Input or Home → Input List.
- Ensure the EE TV Box appears.
- Rename or add it manually if needed.
5️⃣ Restart everything
Turn the EE Box and TV off, unplug for 30 seconds, and power back up.
Select the correct HDMI input — you should now see the EE home screen and full functionality (Guide, Recordings, Apps, etc).
💡 Why this works
The EE TV Box Pro uses Bluetooth for remote control, so if the pairing breaks, the box becomes unresponsive even though the TV picture looks normal. Re-pairing the remote and confirming the HDMI input ensures both devices are properly linked.
Written & tested by Kevan Wilding – and written up by chatgpt.com
(billericayboy.co.uk / pubwiki.co.uk / pubshistory.com / londonwiki.co.uk)